Mar 17, 2021
Jason Birnbaum, SVP of Digital Technology at United Airlines
is a digital innovator. He is building and transforming the
company's global operations and commercial technology, including
loyalty, onboard customer service, and employee tools.
In this conversation, Jason shares how great digital
innovation comes to life when the entire organization is pulling at
a common thread. He also dives into how United uses technology to
enable employees to deliver world-class customer service. Operating
a global airline in a pandemic is no easy task. Jason talks about
how he built his team and creatively engaged a scrappy remote
workforce this year.